Frequently Asked Questions (FAQ)
Frequently Asked Questions (FAQ)
1. Product information
Where can I find details about a product?
Detailed information about all our products, including availability, specifications, and variants, can be found on the respective product pages. Please visit the specific product page for the most accurate details.
How do I find out if a product is in stock?
Product availability is displayed on each product page. If an item is out of stock, this will be clearly indicated.
2. Ordering and changes
How can I place an order?
To place an order, add items to your shopping cart and proceed to checkout. Follow the instructions to complete your purchase.
Can I change or cancel my order afterwards?
If you wish to change or cancel your order, please contact us within 24 hours, as we usually process and ship orders within this timeframe.
How do I receive an order confirmation?
You will receive an order confirmation via email and SMS. This contains details of your purchase and a tracking link.
How can I track my order?
You can track your order via the tracking link you will find in your order confirmation email.
3. Shipping and Delivery
What are your shipping policies?
We offer free shipping within Germany, Austria and Switzerland.
How long does shipping take?
Orders typically take 7 to 10 working days to arrive after processing.
What should I do if my order is damaged or delayed?
If your order is damaged or delayed, please contact us immediately. We will arrange compensation and/or a replacement.
How can I cancel my order?
If you wish to cancel your order, please contact us within 24 hours of placing it. After that, cancellation may no longer be possible.
4. Returns and exchanges
What is your return policy?
We offer a 100-day return and exchange period. Items must be returned in new condition.
How do I return a damaged item?
Contact us within 24 hours of receiving a damaged item with proof (photos or videos). We will cover the return shipping costs.
How do I return an unused item?
For returns of unused items, please contact us for further instructions. Return shipping costs are the responsibility of the customer.
Are there return shipping fees?
No, we do not charge any fees for returns.
5. Payment methods
Which payment methods do you accept?
We accept all major credit and debit cards as well as PayPal. Payments are processed securely via Shopify.
6. How does the app work?
Our app is available for both iOS and Android. To download it, simply scan the QR code on the packaging or in the instruction manual. After installation, open the app and connect your device to use all its features.